Develop a chatbots functionality & personality together with your client – with our half-day Chatbot AI Design Sprint tool

 
 
 

Intro by Mike

 
 
 

only the personality

 
 

the functionality & personality

 
 
 
 
 
 
IMG_0721+2+copy.jpg
 

ONLY THE PERSONALITY

What’s a Chatbot Personality Design Sprint?

It’s a part of the Chatbot AI Design Sprint but works as a solo tool as well. It’s a way to define a chatbots personality as a team.

For chatbot agencies that simply replace existing conversations – you don’t need to develop the chatbots functionality – the only thing you need is defining the personality. It takes about 2-3 hours.

 
 
 

THE OUTCOME

 
sun11+copy+copy.png

Definition of the chatbots personality by description

732-1.png

Definition of the chatbots personality in form of a famous person with that personality

66389-1.png

Expression of the personality in a chatbot conversation

 
 
 

Using Personality cards, the team defines the personality of the brand, and the personality of the person using the chatbot. Then the team defines whether the chatbots personality is closer to the brands personality or the persons personality. Based on that the team selects Personality cards for the chatbot.

PHASE 1: brand personality & the personality of the person using the chatbot

IMG_0720+copy.jpg
 

PHASE 2: SPECIFYING THE PERSONALITY

IMG_0729+copy.jpg
 

The team specifies the selected Personality cards by adding Attribute cards. Furthermore, the team identifies a famous person that best summarises the selected Personality cards and Attribute cards, for example, Michelle Obama.

 
 

Using conversation modules, the team creates a conversation that includes the personality.

PHASE 3: CONVERSATION

IMG_0740+copy.jpg
 

PHASE 4: USER TEST AND ITERATION

IMG_0742+copy.jpg
 

The team tests phase 3 and 2 with users, or at least with someone outside their team. Considering the feedback the team improves the solution. Voila, you defined your chatbots personality.

grey6 copy.jpg
 
 
 

THE FUNCTIONALITY & PERSONALITY

What’s a Chatbot AI Design Sprint?

It’s a way to develop a chatbot as a team. No technology background necessary. It is based on the 5-day Google Design Sprint, only that the focus is on chatbot, and it’s quicker.

Below the phases of the Chatbot AI Design Sprint.

 
1188b+copy33.jpg
 

THE OUTCOME

 
5682.jpg

Definition of the chatbots functionality through sketches how a person uses the chatbot (simple user story)

sun11+copy+copy.jpg

Definition of the chatbots personality by description

732.jpg

Definition of the chatbots personality in form of a famous person with that personality

66389.jpg

A chatbot conversation

 
 

PHASE 1: BRIEFING, PERSON, NEEDS & WANTS

IMG_0680+copy.jpg
 

The team familiarises with the person they are developing the chatbot for and how the person currently reaches her/his goal. Then the team matches user needs & wants on cards with that person and boils the needs & wants down to for the person most important need & want. Both, the person and the user needs & wants come out of research.

 
 

The team matches the persons most important need & want with AI technology using cards – gathering all the specific AI technologies that you could use to serve that need & want. Boiling it down to three AI technologies the team forms first concepts. And visualises the concept in how the person would use your chatbots functionality with simple sketches.

PHASE 2: AI TECHNOLOGY, FUNCTIONALITY CONCEPT

IMG_0680+copy+copy.jpg
 

PHASE 3: FIRST CONVERSATION

IMG_0701+3.jpg
 

Based on the sketches of the person using the chatbots functionality, the team writes a chatbot conversation using conversation modules.

 
 

The team defines the brands personality and the persons personality using Personality Cards. They then define the chatbots personality using Personality Cards and they add cards that specify their selected Personality Cards. Based on this the team selects a well known person that sums up the chatbots personality.

PHASE 4: DEFINING THE CHATBOTS PERSONALITY

IMG_0721+2+copy.jpg
 

PHASE 5: IMPROVING THE CONVERSATION WITH THE CHATBOTS PERSONALITY

IMG_0750+3+copy.jpg
 

The team improves the prior written down conversation by adding the chatbots personality. This and step 4, the chatbots personality, the team tests with real users, or at least with someone outside their team.

 
 

Based on the feedback the team improves their solution. They summarise the chatbot with sketches illustrating how the person uses the chatbots functionality, and an example conversation that also reflects the chatbots personality. Furthermore, the functionality concept is stated and the applied AI technology, and the definition of the chatbots personality is stated with the selected Personality Cards and the famous person summarising the chatbots personality. Finally the team gives their chatbot a name. Voila, the chatbot is defined – huge congrats!

PHASE 6: ITERATION AND SUMMARY

IMG_0765+copy.jpg
 
 

When to use a Chatbot AI Design Sprint?

 
 
process3.jpg
 
 

A: You could use the Chatbot AI Design Sprint as sales tool. Offering a half-day get-smarter-about-chatbots workshop where the potential client develops some chatbot concepts for himself. They’ll get excited about their concepts and turn to you to bring them to life. Voila.

B: The client might have limited knowledge about chatbots. Together with the client you’ll develop the brief, or define the brief, or develop the brief further. Or if the client is happy about his brief you use the Chatbot AI Design Sprint to align with the client.

 

C: If a new solution is necessary and wished, you use the Chatbot AI Design Sprint to develop a new solution together with the client.

D: The conversational AI company BotSupply, for example, uses the Chatbot AI Design Sprint to get as much information from the client as possible when starting off a project.

 
 
 

For whom is the Chatbot AI Design Sprint tool and training?

This includes the Chatbot Personality Design Sprint.

 
 
 
  • Chatbot agencies, digital agencies

  • Head of sales, and head of new business at chatbot agencies or digital agencies

  • Designer at a chatbot agency or digital agency

  • Project manager at a chatbot agency or digital agency

 
 
 
 

“The Chatbot AI Design Sprint made it possible to align with our client. And they got really excited about the project through the Chatbot AI Design Sprint.”

Henrik Søndergaard Andersen, Conversational Designer, BotSupply

 
7676+copy.png
 
 
 
AI3.jpg
 

Why is AI important for chatbots?

A chatbot, whether via text or voice, is just the interface of how a person interacts with the machine or software. What’s interesting is what the machine or software does, how helpful it is. With AI it can be as helpful as a real person, if not even better.

For example, the chatbot could be an intelligent agent or personal assistant that recommends products, or suggests specific actions for reaching a goal in the best way.

In other words, AI enables your chatbot to be very helpful.

 
 
552277.jpg
 

Why we created the Chatbot AI Design Sprint?

In general, we like to see more AI to be applied. We recognise that chatbots is often the first AI technology companies apply. If so, then we like to support companies in applying chatbots in the right way – considering the whole spectrum of present AI technology and developing as a team together with a chatbot expert.

 
 
 

The entire process of a Chatbot AI Design Sprint

Here is the entire process, from the person you’re developing the chatbot for and his/her most important need & want, to a chatbot conversation that illustrates its function and personality.

 
IMG_0758+copy.jpg
 

Pricing

only the personality

 

THE FUNCTIONALITY & PERSONALITY

 

Further reading: